Company | SOLVATiO

“At Unitymedia, SOLVATiO is used in customer dialog to establish the nature of complex technical enquiries on the part of customers. It allows us to draw consistent conclusions and to focus our analyses. We are impressed by the dynamics and flexibility of the SOLVATiO solutions.” Andreas Halbekann, Director of Technical Services, Unitymedia Group
“This expert system offers access to multiple diagnostic systems via an interactive GUI that is impressive in terms of both handling and graphics. This gives the call center agents the competence they need to enable them to clear faults, and ensures the success of their external impact.” Thomas Strauss, Head of Line Testing and Diagnosis Management, Deutsche Telekom AG
“iisy gave us invaluable assistance with implementation, particularly in the knowledge area. We really came to appreciate iisy’s flexibility. The way iisy works quite simply convinced us.” Tonino Iacobellis, IT Project Manager at Belgacom
“iisy has worked with us as a reliable partner for many years. The iisy team has impressed us, not only with its rapid, flexible and competent support, but also in joint projects. We very much appreciate the value of SOLVATiO’s stability, fail-safe reliability and flexibility of application. Things have really moved on in our call center as a result!” Sylvia Zumbühl, Service Owner, Swisscom Switzerland AG
“SOLVATiO® has become a tool of great strategic importance for Swisscom AG. In terms of future orientation, iisy leads the fi eld and their business operations are also impressive. iisy responds reliably and with great fl exibility to all our needs and requirements – and it’s all excellent value for money!” Izet Ahmetovic, Lead-Engineer mySupport, Swisscom AG

iisy AG is one of the leading solution providers in the field of customer problem handling. Since it was founded in 1996, iisy has engaged in creating and activating knowledge-based, automated diagnosis solutions for telecom service businesses.

Our core competencies are powerful automated diagnosis solutions, knowledge engineering (KE) and process advisory services in the focus market service assurance for telecom providers.

Since the year 2000 we have operated as a joint stock company. Our headquarters are in Rimpar close to Würzburg, Germany. The company came about originally as a spin-off of Würzburg University, Chair of artificial intelligence and applied computer science.

Thomas Unglert

Thomas Unglert
Chief Executive Officer (CEO), founder of iisy AG

Main areas of activity
Product Management, Research & Development

Sectoral experience
Telecommunications, mechanical and plant engineering, medical technology, research

Background
Graduate in computer sciences, Master of Business Administration (MBA)

TeleManagement Forum The iisy AG is member of the TeleManagement Forum (TMF) since 2005.
Product SOLVATiO^® Automated Assurance SOLVATiO^® helps the user to isolate, to diagnose and finally to solve technical problems.
Target audience and market iisy is consistently concentrating on national and international telecommunications markets for some years now. Our solution supports amongst others: call center, technical field service, web-self-service and IVR-systems.

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