Efficiency through automated assurance processes
Swisscom stands for reliable service quality, and is the leading telecom provider in Switzerland with currently around 1.8 million broadband connections. For quality and service, the company has set itself the motto "nirgends besser" (nowhere better).
As the backbone for its technical service, Swisscom uses a highly integrative SOLVATiO® Solution that plays an important role in living up to its motto.
SOLVATiO® gives 1,650 service agents a clearly structured measurement cockpit with a traffic light function, enabling them to efficiently localize, identify and resolve line problems while speaking with the customer. This system is fully integrated into the workflow and linked to different test systems for POTS, ISDN and ADSL, which SOLVATiO® automatically targets. This makes a high degree of diagnostic process automation possible, resulting in a marked rise in customer service quality and significant cost reductions.
"With SOLVATiO®, thanks to its highly integrated and smart implementation, experienced service agents at Swisscom resolve problems while speaking with the customer." Volkmar Weirauch, Sales President iisy AG
