Problem-free triple play
Belgium's leading telecom operator in 2005 launched Belgacom TV, its IPTV offering, via broadband. Since April 2008, as one of the first providers in Europe, Belgacom has offered high-resolution channels in HDTV based on VDSL2 technology. With that, the company completed its triple play offering of broadband telephony, Internet and TV. In 2008, more than 200,000 customers signed up for the outstanding TV experience alone.
Highest standards of service
SOLVATiO® makes for first-class customer service in this technically highly sophisticated environment. While the Belgacom customer informs the Hotline (IVR) about his reason for calling, SOLVATiO® is already initiating line measurements. By the time the call center agent takes the inquiry, he can already see the complete measurement results in the SOLVATiO® Cockpit
Smart implementation
With the support of iisy AG, Belgacom chose to perform most of the SOLVATiO® implementation tasks itself: connecting the measuring systems for checking line quality, and later defining the diagnostic processes and how they would be represented in SOLVATiO Process
Into the future, with SOLVATiO
SOLVATiO has convinced Belgacom. The company also plans to implement all the self-repair service for its subscribers with SOLVATiO® by 2010.
Find out more in the full Case Study.
"Thanks to SOLVATiO® we can offer our customers excellent service while at the same time optimizing problem resolution times and personnel costs. It's a real win-win situation! This is borne out by high customer satisfaction levels and the success of our offerings." Paul Schollier, Senior Development Engineer at Belgacom
