New Cases Study Swisscom AG: Focus on Customer Experience
Ensuring a satisfactory Customer Experience is the top priority for Swisscom AG, especially when problems arise with individual services.
For this reason, Swisscom has for many years used SOLVATiO® as a central diagnostic tool for services including Voice, Internet, Bluewin Services (e.g. Webmail), and IP-TV. In their “Pythia2" Project, Swisscom set new standards at the Customer Touch Point, with support from iisy AG. Continue reading after registration
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