Step-by-step or everything at a glance
SOLVATiO® offers clearly structured cockpit solutions and step-by-step applications (Advisor) that are geared to your needs. You can use our solution for your service agents or directly for your subscribers – any way you like. Certainly, the user interface is clearly laid out. If you wish, SOLVATiO® can deal with database queries and perform diagnostic steps on its own.
Step-by-step - Ideal for subscribers and service agents
During the diagnostic process the user is asked the right questions. This can take place via Webclient or on an IVR basis. The solution is then given as a clear recommendation based on the Process and FAQ database and on the measurement results from the connected systems. What is essential here are simple, easy-to-understand results!
Cockpit for experienced service agents
Our cockpit could be called the nerve centre. The cockpit view provides B2C service agents and field force with all the measurement data of relevance to a customer's problem. From the cockpit, further measuring procedures can be initiated or repeated manually. Here too, the basis is the Process and FAQ database. With all the relevant data in front of them, your service agents will find the right solution fast!
To determine what solution is most appropriate, and define the potential associated to it - this is the purpose of Analysis and Project Conception
Swisscom, for instance, uses the cockpit with a traffic light system. Find out more
