Flexible and scalable – That’s SOLVATiO®
As a generic diagnostic solution our product is not dependent on specific telecom services. Instead, we integrate it into a wide variety of system landscapes and service environments. This allows us to enable many different use scenarios for intelligent diagnostics, no matter if it is POTS, DSL, VoIP or IPTV.
With SOLVATiO®, telecom providers can improve their service on a lasting basis, and cut costs at the same time.
How it works: Three application examples
IVR puts greater efficiency into customer service - cutting call handling times
Help desk + field force: Intelligent interview + automated diagnosis
Web self service: Automated diagnosis for improved call avoidance
Go with SOLVATiO!
Delight your subscribers, and cut costs at the same time through
- a higher first clear rate
- shorter problem resolution times
- the avoidance of unnecessary on-site calls
- enhanced flexibility of your service staff
- consistent high solution quality in customer service
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· SOLVATiO® is a registered trademark of iisy - intelligente informationssysteme AG · All rights reserved
