FAQ knowledge
You will realize that many customer inquiries can be resolved by providing quick information, rather than by having to execute complex diagnosis. With SOLVATiO® FAQ, frequently asked questions can be proficiently manageged by our solution as well. In this way you lay the foundation for even more efficient service and for additional capabilities for continuous improvement.
Systematize Frequently Asked Questions
No one knows the Frequently Asked Questions better than your staff. With FAQ Studio you can also systematize this knowledge so that, in addition to your process knowledge, you set up an additional FAQ knowledge base.
Make user knowledge available, and use it to improve service
SOLVATiO® FAQ allows your service staff at the Help Desk, your field force technicians, and even your customers (via Web self service), to access the questions that are most frequently asked. This prevents the Help Desk from giving incorrect help information and reduces the volume of customer service requests.
Even more, users can give feedback to the editors. This information is invaluable, offering you the chance to improve the quality of the knowledge base and your processes on a continuous basis.
This immense knowledge is at your fingertips for systematic and easy access: Find out more at SOLVATiO Cockpit
At your side - every step of the way
With project planning, implementation, active support, maintenance and training.
