SOLVATiO - Automated Assurance

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Successful problem handling – for years now

Many high-profile customers work with SOLVATiO®. Here are just a few examples:

 

24-hour service at low costs: Deutsche Telekom uses SOLVATiO® to remedy connection and hardware disruptions. The application is available to the customer as a Web self service, 24/7.

TV enjoyment in brilliant quality: Belgacom uses SOLVATiO® to clear faults in its IPTV service, which today offers many channels in HDTV.

Fix-line services comfortably under control, thanks to SOLVATiO®. Swisscom's service agents use the strengths of SOLVATiO® to handle problems with fix-line connections.

High first clear rate: Many of our customers use SOLVATiO®, which gives the perfect support to their service agents.

 

Benefits for your subscribers

  • Reliable service with lasting solutions
  • Higher first clear rate
  • Service the way the customer wants it: online, IVR, hotline
 

Benefits for you as a telecom provider

  • Wider range of service offerings at lower costs
  • Greater customer service efficiency
  • Lower training costs
  • Avoidance of unnecessary field service call-outs
 

Benefits for our partners

  • Know-how from own implementation projects
  • Optimal client care by Iisy AG
  • Lower development costs through Best Practice
  • Expansion of own product portfolio