Quality and efficiency of service
Help Desk operators profit, through SOLVATiO®, from an excellent standard of service. The staff have access to an extensive knowledge database which feeds off the ideal combination of Generic facts and User knowledge
Automated or step-by-step solution finding process
Workflows that are simple for the user will maximize customer satisfaction. Depending on its application, SOLVATiO® provides support by automating diagnosis processes or leads call agents, step-by-step, to the solution via Web client. Throughout, all the workflows remain easy to run.
Fast training, shorter problem resolution times, higher solution rates
SOLVATiO® enables Help Desk agents, particularly those with little prior experience, to localize problems and remedy faults fast and to the subscribers' complete satisfaction. And Help Desk agents add to their solution-finding skills through their daily use of SOLVATiO®.
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Please read our Whitepaper...
"SOLVATiO® cuts problem resolution time - even when operated by technically less well-versed staff - to the subscribers' complete satisfaction, while raising the solution rate. Which means that both sides gain!" Thomas Unglert, CEO iisy AG
