SOLVATiO - Automated Assurance

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iisy AG intelligente Informationssysteme

iisy AG is one of the leading solution providers in the field of customer problem handling. Since it was founded in 1996, iisy has engaged in creating and activating knowledge-based, automated diagnosis solutions for telecom service businesses.

Our core competencies are powerful automated diagnosis solutions, knowledge engineering (KE) and process advisory services in the focus market service assurance for telecom providers.


Since the year 2000 we have operated as a joint stock company. Our headquarters are in Rimpar close to Würzburg, Germany. The company came about originally as a spin-off of Würzburg University, Chair of artificial intelligence and applied computer science.

 

TeleManagement Forum

iisy AG has been a member of the TeleManagement Forum (TMF) since 2005

 

Product: SOLVATiO® Automated Assurance

SOLVATiO supports the user in isolating, diagnosing and resolving technical problems.

 

Target group and market

iisy has for years focused consistently on the German and international telecommunication market. Our solution is suitable for, among other things, Help Desks, technical field staff, Web self service as well as IVR systems.