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SOLVATiO

“This expert system offers access to multiple diagnostic systems via an interactive GUI that is impressive in terms of both handling and graphics. This gives the call center agents the competence they need to enable them to clear faults, and ensures the success of their external impact.” Thomas Strauss, Head of Line Testing and Diagnosis Management, Deutsche Telekom AG
“iisy has worked with us as a reliable partner for many years. The iisy team has impressed us, not only with its rapid, flexible and competent support, but also in joint projects. We very much appreciate the value of SOLVATiO’s stability, fail-safe reliability and flexibility of application. Things have really moved on in our call center as a result!” Sylvia Zumbühl, Service Owner, Swisscom Switzerland AG
“iisy gave us invaluable assistance with implementation, particularly in the knowledge area. We really came to appreciate iisy’s flexibility. The way iisy works quite simply convinced us.” Tonino Iacobellis, IT Project Manager at Belgacom
“At Unitymedia, SOLVATiO is used in customer dialog to establish the nature of complex technical enquiries on the part of customers. It allows us to draw consistent conclusions and to focus our analyses. We are impressed by the dynamics and flexibility of the SOLVATiO solutions.” Andreas Halbekann, Director of Technical Services, Unitymedia Group
“SOLVATiO® has become a tool of great strategic importance for Swisscom AG. In terms of future orientation, iisy leads the fi eld and their business operations are also impressive. iisy responds reliably and with great fl exibility to all our needs and requirements – and it’s all excellent value for money!” Izet Ahmetovic, Lead-Engineer mySupport, Swisscom AG

12/13/10
New Case Study: AssuranceCockpit - More than a Facelift
In August 2010, the latest version of Deutsche Telekom’s expert system (SKS-ES) was launched. This gives the helpdesk receiving fault reports completely new capabilities that both enhance transparency and simplify handling considerably. At the same time, the so-called “first-kill rate”, i.e. the proportion of queries solved the first time the end-customer makes contact, is increased.

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07/27/10
New Cases Study Swisscom AG: Focus on Customer Experience
Ensuring a satisfactory Customer Experience is the top priority for Swisscom AG, especially when problems arise with individual services.

For this reason, Swisscom has for many years used SOLVATiO® as a central diagnostic tool for services including Voice, Internet, Bluewin Services (e.g. Webmail), and IP-TV. In their “Pythia2″ Project, Swisscom set new standards at the Customer Touch Point, with support from iisy AG.

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