Webinars | SOLVATiO

SOLVATiO

“At Unitymedia, SOLVATiO is used in customer dialog to establish the nature of complex technical enquiries on the part of customers. It allows us to draw consistent conclusions and to focus our analyses. We are impressed by the dynamics and flexibility of the SOLVATiO solutions.” Andreas Halbekann, Director of Technical Services, Unitymedia Group
“iisy has worked with us as a reliable partner for many years. The iisy team has impressed us, not only with its rapid, flexible and competent support, but also in joint projects. We very much appreciate the value of SOLVATiO’s stability, fail-safe reliability and flexibility of application. Things have really moved on in our call center as a result!” Sylvia Zumbühl, Service Owner, Swisscom Switzerland AG
“SOLVATiO® has become a tool of great strategic importance for Swisscom AG. In terms of future orientation, iisy leads the fi eld and their business operations are also impressive. iisy responds reliably and with great fl exibility to all our needs and requirements – and it’s all excellent value for money!” Izet Ahmetovic, Lead-Engineer mySupport, Swisscom AG
“This expert system offers access to multiple diagnostic systems via an interactive GUI that is impressive in terms of both handling and graphics. This gives the call center agents the competence they need to enable them to clear faults, and ensures the success of their external impact.” Thomas Strauss, Head of Line Testing and Diagnosis Management, Deutsche Telekom AG
“iisy gave us invaluable assistance with implementation, particularly in the knowledge area. We really came to appreciate iisy’s flexibility. The way iisy works quite simply convinced us.” Tonino Iacobellis, IT Project Manager at Belgacom

10/06/09
Best Practice Event
SOLVATiO respectively mySupport @ Swisscom

5 years of excellent cooperation having yielded impressive results. During a best practice event at Swisscom headquarters we provided a historic retrospection of major milestones and results achieved associated with the introduction of mySupport (SOLVATiO®) at Swisscom.

Additional presentations, provided by Thomas Unglert (CEO, iisy AG) und Peter Kleinhans (Business Consultant, iisy AG), revaeled detailed insight into how innovative answers can be provided to meet new challenges evolving in the field of customer problem handling.

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SOLVATiO respectively mySupport @ Swisscom