SOLVATiO® Automated Assurance takes the complexity out of customer problem handling

SOLVATiO® E2E troubleshooting automation provides a powerful platform for automated diagnostics and repair of fixnet and mobile customer problems. SOLVATiO® unlocks the full potential of seamless support flow automation across all customer touch points and support units, from self service via support help desk and NOC all the way to field service.

Right upon first customer contact with your support help desk or even in self service, SOLVATiO® takes over control to assure rapid root cause analysis and problem resolution. SOLVATiO® support flows provide for smart E2E troubleshooting integration, from initial customer contact all the way to repair – leveraging the potential of troubleshooting automation wherever possible.

Seamlessly integrated with your BSS and OSS infrastructure via its SOA-based connectors, SOLVATiO® automatically retrieves and interprets targeted background data to efficiently diagnose and resolve a customer’s problem.

SOLVATiO® for seamless E2E troubleshooting automation

SOLVATiO® maximizes efficiency in customer problem handling, by:

• Smart automation of problem analysis and repair,
• E2E integration across all support units – from self service all the way to field service
• Rapid adaptability of support flows (i.e. faster time to market of new products/services)
• Easy integration with your OSS / BSS infrastructure via SOA-based connectors
• Reliable KPI monitoring based on Consistent data collection for