SOLVATiO^® Automated Assurance: the complete suite for customer-centric troubleshooting automation

SOLVATiO^® was specifically designed to unlock the potential of smart troubleshooting automation in customer problem handling. SOLVATiO^® provides a complete suite for the design, use and continued optimisation of automated support flows for efficient diagnostics and repair.

No more delays caused by lengthy IT projects or release cycle dependencies. The results: improved customer support agility and faster time-to-market of new products and services.

CREATE

SOLVATiO^® Studio was specifically designed to provide customer operations with the flexibility to respond quickly to changing support requirements.

SOLVATiO^® Studio makes it easy for non-IT people to design and deploy smart support flows – fully graphically supported, with no programming skills required. Your customer operations experts can design, test and deploy automated support flows on the fly for immediate use.

USE

• SOLVATiO^® Self Service (enabling subscribers to resolve even complex problems by themselves)
• SOLVATiO^® Help Desk (efficiently guiding agents through root-cause analysis and problem resolution)
• SOLVATiO^® Field Service (providing qualified diagnostic history and smart on-site support for repair and testing)

OPTIMIZE

Last but not least, SOLVATiO^® helps you to improve your automated support flows continuously.

All flows executed by SOLVATiO^® are logged in the SOLVATiO^® Case Journal, providing a valuable data source for operational reporting and functional analyses, thus allowing your service experts to refine support flows in the light of changing operational requirements.