Powerful support flow design for maximum flexibility in customer problem handling

The SOLVATiO^® Studio was specifically developed to enable easy design and deployment of smart support flows by non-IT people – fully graphically supported, with no programming skills required.

That way your support experts can design, test and deploy automated support flows on the fly, for
immediate use via SOLVATiO^® Help Desk,
SOLVATiO^® Self Service or SOLVATiO^® Field Service.

Support flow design

• Easy design & modeling of support flows
• Powerful diagnostic capabilities (rules, business objects, scripts etc.)
• Ad-hoc flow testing & simulation for best quality assurance

Integrated GUI configuration

Integrated user dialog configuration and preview

Easy integration

• Configurable access to BSS and OSS systems via SOLVATiO^® Connectors
• SOA-based integration wizard
• Powerful back-end data interpretation

Team & task management

• Multi-user support for teamwork design
• Integrated version control

Forget lengthy IT release cycles and long turnaround times when adapting your automated support flows in customer support. With SOLVATiO^® Studio, your customer care organisation gets the flexibility it needs to achieve and maintain the highest level of  efficiency in customer problem handling in the light of continuously changing operational requirements.