Your real-life operational data store – for maximum transparency and continuous improvement

While troubleshooting customer problems, SOLVATiO^® generates a virtual treasure box of operational data.

Any customer problem reported, diagnostic activity performed, background information retrieved or diagnostic interpretations or repair actions derived by SOLVATiO^® are consistently logged in a centralised data repository, the SOLVATiO^® Case Journal.

Thanks to the SOLVATiO^® Case Journal, evaluating your customer support status is no longer a guessing game.

The SOLVATiO^® Case Journal is a valuable data repository, capable of providing a detailed picture of your real-life situation in customer problem handling.

Storing information with an unparalleled level of detail, the SOLVATiO^® Case Journal will give you invaluable insight into almost any aspect of customer operations.

The SOLVATiO^® Case Journal for on-demand operational analysis and reporting:

• supports major databases
• boasts an open, documented data interface,
• a highly optimized data structure for analysis and reporting,
• a high-performance data structure;
• is accessible using off-the-shelf reporting tools or data warehouse applications

The SOLVATiO^® Case Journal enables on-demand generation of individual reports and targeted functional/operational analyses.

The benefits for you: maximum transparency and continuous operational improvement