Qualified work order generation & smart on-site support for repair and validation testing

SOLVATiO^® Field Service offers a powerful web service interface for seamless troubleshooting handover to field service. Integrated with your existing field service system, SOLVATiO^® Field Service will provide your field engineers with a complete history of preceding troubleshooting results and will indicate the location of the identified failure.

Last but not least, integrated validation testing in SOLVATiO^® Field Service will ensure immediate online acknowledgement of the corrected root-cause, providing essential feedback for further support optimisation.

Fully definable by your support experts via the SOLVATiO^® Studio design component, support flows can be designed to generate a field service work order automatically, if the preceding diagnostic steps indicate  the remote root-cause of a customer problem.

Qualified work order generation

• Automatic generation of field service work orders
• Easy integration with your field service system via web service

Smart on-site support

• Complete diagnostic history of diagnosis
• On-demand ad-hoc testing with automatic result interpretation

Qualified incidents closure

• Validation of repair result
• Automatic acknowledgement

SOLVATiO^® Field Service seamlessly integrates troubleshooting in the back office with your field service, ensuring qualified incident transfer, efficient on-site repair, and repair validation for further support optimisation.

The benefits for you:
Shorter field service calls and the avoidance of repetitive on-site calls, based on immediate repair validation.