Smart online support for improved customer self-repair and call avoidance

SOLVATiO^® Self Service via web portal or integrated with your IVR takes the concept of customer self service to a new level. It provides for powerful self-repair and substantially reduces the need for help desk involvement.

But even in the event of a customer call requiring help desk attendance, automated pre-troubleshooting via web portal or IVR can significantly reduce subsequent agent interaction time.

Once more, SOLVATiO^®’s powerful automated decision-making features do the job. These can be defined by your support experts using the SOLVATiO^® Studio design component.

SOLVATiO^® Self Service provides your subscribers with powerful online support, for improved call avoidance and reduced agent interaction.

User guidance & powerful visualisation

• Dynamic customer guidance
• Intuitive interaction
• Flexible visualisation features

Automated pre-diagnostics and case transfer

• Fully automated pre-diagnostics triggered via web portal or IVR
• Qualified transfer to help desk, if required

Integration

• Cross-unit availability of troubleshooting information
• Integrated with your CRM and trouble ticketing system for on-demand ticket generation

With SOLVATiO^® Self Service via web portal and IVR, the full potential of smart support and troubleshooting automation can be exploited at an early stage.

The benefits for you: Reduced agent interaction time and improved call avoidance.